Client Installation Upgrade not working

Righter

Hi

I try on my client in PMC: Installation -> Upgrade -> Choose the 15.11 installation package and enter all information (Ugprade from 14.10

After that I send the policy and then the progress hangs in progress. All other Upgrade functions are working properly.

I don't see any errors on the client log files. What's wrong or were can I deep digger for debugging?

MonikaL

Hello,

We would require the diagnostic information from the affected client machine to check the scenario. Please provide this information to support, and we will investigate further.

Please open a support case here:

https://www.f-secure.com/en/business/support-and-downloads/support-request

Best regards,

Monika