Client Installation Upgrade not working

Hi
I try on my client in PMC: Installation -> Upgrade -> Choose the 15.11 installation package and enter all information (Ugprade from 14.10
After that I send the policy and then the progress hangs in progress. All other Upgrade functions are working properly.
I don't see any errors on the client log files. What's wrong or were can I deep digger for debugging?
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Answers
Hello,
We would require the diagnostic information from the affected client machine to check the scenario. Please provide this information to support, and we will investigate further.
Please open a support case here:
Best regards,
Monika