How often are PSB portals software updates updated?

RefreshInternalRefreshInternal Posts: 7 New Member
in Protection Service for Business (PSB)

Right now I see all green but I know that the latest Microsoft and Adobe updates are not showing and the reality is grim. So when can I expect the Portal to refresh?

Like

Answers

  • MonikaLMonikaL Posts: 142 Moderator

    Hi,

    The Software Updater engine OPSWAT keeps releasing new database ( most likely everyday) which is delivered via GUTS2. 

    Like
  • RefreshInternalRefreshInternal Posts: 7 New Member

    When then is the database updated? It has been about 1.5 days since the latest Windows and Adobe security patches are available but the portal is not showing them. Exact time would help me to set up a schedule to apply these updates.

    Like
  • RefreshInternalRefreshInternal Posts: 7 New Member

    The Microsoft february cumulative update is still not showing up in my portal. It was released 5 days ago and usually I see it by now.

    Is there a problem with the portal?

    Like
  • MonikaLMonikaL Posts: 142 Moderator

    Hi,

    What is the version of software updater database that you have? Also, what KB has the needed update?

    Like
  • RefreshInternalRefreshInternal Posts: 7 New Member

    Where can find the version number for the updater database?

    The needed update is KB4601319

    Like
  • MonikaLMonikaL Posts: 142 Moderator

    Hi,

    We would require the diagnostic information from the affected client machine to check the scenario. Please provide this information to support and we will investigate further.

    Please open a support case here:

    https://www.f-secure.com/en/business/support-and-downloads/support-request

    Like
Sign In or Register to comment.