I have F-Secure key subscription from Apple App Store. I cannot connect a device

User_22809User_22809 Posts: 1 New Member

I have F-Secure key subscription from Apple App Store. I cannot connect a device, a windows computer.

I get the message, "incorrect syncronization code".


Answers

  • UkkoUkko Posts: 3,180 Superuser

    Hello,

    There was a discussion: https://community.f-secure.com/en/discussion/123568/sync-issues

    In addition to the opinions, points and situations described there - maybe the F-Secure KEY servers are already partially unavailable. This can be intentional, or it can be wrong.

    Maybe you can to contact their Support (for example, web-chat) and ask to assistance: Contact F-Secure support | F-Secure (f-secure.com)

    But good to doublecheck that all is right with devices - both solutions are F-Secure KEY; both devices are not about any other software that could interfere with connection process;

    Also, good to know a bit more about your Windows device (Windows 10?); and possibility to sync / connect any device (from iOS device).

    Thanks!

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