Can't get Key to work with Twitter

martinkmartink Posts: 402 Adventurer

What can I try to get Key to work with ?

I enter the URL, ID and pwd in Key, but the icon from which I could get the ID and pwd filled in does not appear.

Accepted Answer

  • LucaseuropaLucaseuropa Posts: 302 Moderator
    edited March 12 Accepted Answer

    Dear @martink,

    From our end, we have tested again and we would like to confirm the issue has been resolved.

    If you still face the same issue, kindly remove the F-Secure ID Protection extension from your browser and re-install it from the IDP app and confirm whether that solves the issue.

    Thank you for your cooperation and patience.


  • LucaseuropaLucaseuropa Posts: 302 Moderator
    edited January 25

    Hi @martink !

    Does the described problem occurs only with Twitter? Also, which browser do you use?

  • martinkmartink Posts: 402 Adventurer

    Thanks for your answer.

    I have this particular problem with Twitter only and I am using Firefox portable.

  • LucaseuropaLucaseuropa Posts: 302 Moderator

    Thank you @martink for your reply.

    I would like to assure you that we will be checking the issue for you and will come back as soon as possible with a possible solution or explanation.

    Should you have any more findings about the issue you experience, please do share it here.

    Thank you for your understanding and patience.

  • martinkmartink Posts: 402 Adventurer

    I removed F-S ID with install tool and removed Firefox completely.

    Now I get the F-S ID icon in the login screen

    When I click it my ID is filled and something in the password box. However it goes to

    Here when I click the icon something is filled and the same page is returned.

    I have verified the ID and pwd in F-S ID over and over and they are correct.

    If I copy the pwd from F-S ID I am logged in without problem.

    I'd say the problem of not seeing the F-S ID icon on the Twitter log on page is solved, but there is still a problem with logging into Twitter with F-S ID.

    I have entries in the vault one for and one fore

    They both work as described above.

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