Sync issues

joddojoddo Posts: 2 New Member

I have the following setup with KEY: A win 10 desktop, an android phone, and a win 10 laptop. None of the devices have any third party anti-virus, only what's included in the OS. I've installed and setup the devices in that order (first installed on desktop, synced to phone, then synced to laptop). Desktop and phone work fine, no issues there, but almost every time I try syncing on the laptop I get the "incorrect synchronization code" error. About once in the every 30 tries I actually do get it to sync on the laptop and as soon as I lock KEY on the laptop it immediately forgets the sync and I need to re-sync again.

As it stands, KEY is currently pretty much unusable for me because after every system restart I need to go through the same pain of re-syncing on the laptop.

Answers

  • joddojoddo Posts: 2 New Member

    I did some additional snooping, and the log file KeyLib.log is full of errors like this:

    KeyStorage::WriteStorage: Can't open file for writing: C:\Users\***\AppData\Local\F-Secure\NS\idp\IDP\storage.json

  • UkkoUkko Posts: 3,075 Superuser

    Hello,

    Sorry for my reply. I am only an F-Secure user (their home solutions).

    Just as a clarification: is it really F-Secure KEY? Or maybe F-Secure ID Protection (as a replacement for KEY solution)?

    Because, this page: https://www.f-secure.com/en/home/products/key

    with words about the point that F-Secure ID Protection is recommended (already) instead of F-Secure KEY solution (though still available to download it).

    And your system path with "IDP" part (however, maybe, this wording also used by F-Secure KEY on current day).

    Although, of course, this is not important (KEY or ID Protection).... but anyway. Also, I thought whether all devices with one solution (KEY or ID Protection) or some device with another solution? But I did not think that sync between KEY and ID Protection instances should work even just once for a while.

    Desktop and phone work fine, no issues there, but almost every time I try syncing on the laptop I get the "incorrect synchronization code" error. About once in the every 30 tries I actually do get it to sync on the laptop and as soon as I lock KEY on the laptop it immediately forgets the sync and I need to re-sync again.

    Did you mean try to connect devices or something else? I mean, when does the "incorrect synchronization code" actually happen? After what steps?

    KeyStorage::WriteStorage: Can't open file for writing:

    Of course, it is not really a good suggestion - but maybe your instance / file is somewhat about stuck. So, I feel about some steps to try:

    • restart system; especially if your  laptop is configured to "fast boot up" (or something like that - when system is actually never with proper shutdown).
    • reinstall F-Secure KEY (or F-Secure ID Protection). With uninstallation "User Data" too. Should be visible in "List of installed applications" next to F-Secure KEY entry.

    Good to be with backup of your passwords before any tries to troubleshoot. And, also, it is possible to use F-Secure Uninstallation tool (to choose 'manually what to uninstall' - then KEY/KEY User data): Support tools | F-Secure (f-secure.com)

    Sorry for my reply. And sorry for my English.

    Thanks!

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