Check that the subscription key code you ordered is correct for the account you have.
If you have a Company Managed subscription and the PSB account is placed under a reseller partners Solution Provider account (SOP), you cannot add the code there. For that you need to have a Partner Managed subscription.
A code cannot be used on a PSB trial account either, a new account needs to be created or the trial account needs to be converted to a normal commercial account.
A reseller partner can directly contact F-secure Order Services to help you with this.
Answers
HI Shahar
Check that the subscription key code you ordered is correct for the account you have.
If you have a Company Managed subscription and the PSB account is placed under a reseller partners Solution Provider account (SOP), you cannot add the code there. For that you need to have a Partner Managed subscription.
A code cannot be used on a PSB trial account either, a new account needs to be created or the trial account needs to be converted to a normal commercial account.
A reseller partner can directly contact F-secure Order Services to help you with this.
Hi,
We are MSP. there are some customers below us.
How can we assign to new customer subscription of trial ?
Our goal is to try establish customer from beginning to the end.
Hi Shahar
Please open a support case with us, as we need to check with our licensing team.
https://www.f-secure.com/en/business/support-and-downloads/support-request