I have f-secure key active subscription but it doesn't show in ID
I have f-secure key and a subscription that is valid until 2022. I was suggested to check the f-secure ID as that is taking place of the Key now, so I tried it on my pc. Now it took over my Key installation it seems, but I have no active subscription in it. Is there a way to get my subscription activated in the ID now? Or do I have to somehow uninstall it and install Key again? How do I transfer all my information back to the Key if I must go back.
The instructions on the website are very poor in regards to this, even when it suggests that I was supposed to be able to transfer from Key to ID with no problem if I have had subscription with the Key. And the chat is never active so I cannot ask help. My free period is running out on my PC side soon.