Question regarding Alert Sending

ITSM
ITSM Posts: 10 Explorer

Hello,

We have configured Alert Sending from our Policy Manager Console (15.10.94031) to an email address where IT support can view the alerts generated from the endpoints running CS 15.10 Premium. The problem is that after upgrading the Policy Manager Console from version 14.x to 15.10 and the CS endpoints from 14.22 (standard) to 15.10 (premium) we are having issues with the alerts generated from device control USB blocking rule, we have blocked USB devices in the previous version of Policy Manager Console (14.10) and we had alerts the first time the rule got applied and when a USB was plugged-in in a device where this rule was active, but now after upgrading to Policy Manager Console 15.10 Premium and CS 15.10 Premium the alerts don't stop coming even if no USB device is plugged-in the PC.

Is there a bug that we don't know about in the latest version or is something else?

Answers

  • Vad
    Vad Posts: 1,089 F-Secure Employee

    Hello ITMS,

    This issue is new for us. Could you, please, contact support. We will need diagnostic information from your PM/client for investigation.

    Best regards,

    Vad

  • ITSM
    ITSM Posts: 10 Explorer

    Hello Vad,

    We have opened a support ticket regarding this problem.

    Thank you.

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