PSB Software Updater issue

I have some hosts still running on OS Win7 and there is PSB Software updater asks every morning to reboot the machine. I checked the F-Secure Software Updates and the Google Chrome has the status "Installation completed (pending reboot)". The host has been rebooted several times, Google chrome has the latest version but the message for reboot does not disappear. Also it shows an older version. Any idea, what could the problem?

The second problem is that some security updates updates failes to install on Win7 KB4579977 ... Tried this manually as well, also failed. Had some the same case?


Answers

  • DiAmiDiAmi Posts: 17 New Member

    Hello

    So far the issue is not solved yet...

  • CmeyhoffCmeyhoff Posts: 1 New Member

    Hi

    We got same problem, but with Mozilla Firefox. It's running latest update, but F-Secure wants to reboot all the time, because "Update pending" for Firefox.

    Also running PSB 20.6, so does not seems like it's quite there yet.

  • MonikaLMonikaL Posts: 106 Moderator

    Hi Cmeyhoff,

    Certain updates could trigger frequent reboot, including Mozilla Firefox and some windows updates. We’re still working on resolving the issue with windows updates.

    For Firefox issue, It seems to be a bug in firefox:

    https://www.bleepingcomputer.com/news/software/mozilla-rolls-out-new-firefox-version-to-fix-windows-reboot-bug/

    So I would ask you to check if the latest Firefox 82.0.1 would not force a similar reboot cycle. There is some fix in FF 82.0.1.

    And as a temporary solution: I would suggest excluding this patch from automatic installation ("PATCH = Mozilla Firefox").

    Workaround is to exclude the problematic updates for the time being.

  • MonikaLMonikaL Posts: 106 Moderator

    Hi DiAmi,

    Certain updates could trigger frequent reboot, including Mozilla Firefox and some windows updates. We’re still working on resolving the issue with windows updates.

    We would require the diagnostic information from the affected client machine to check the scenario. Please provide this information to support, and we will investigate further.

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