Key No Longer Syncs Passwords Across Devices

kbbjr

I've had to recover my gmail account twice now because this application can't keep passwords synced. And yes, I tried the 'Sync now' option off of Help, About

This application used to be great...now it sucks.

That is all...

Sethu

Hi @kbbjr

May I ask you to try these following steps and check again?

1. Disable WLAN and try to sync via 4G network.
2. Check that there is no other Anti-Virus software installed
3. See if you have a VPN service ON, please disable it to see if that works

You can also refer this KB article.

Sethu

Hi @kbbjr

Are you using the F-Secure KEY on your smartphone or desktop machine?

F-Secure KEY has now replaced by ID protection. You can refer this KB article to know more how to switch to F-Secure ID protection.

kbbjr

Downloading and installing ID protection on a laptop is how I found the problem. That box and others still have the problem.

I have Key on laptops and phones.