Key No Longer Syncs Passwords Across Devices

kbbjrkbbjr Posts: 2

I've had to recover my gmail account twice now because this application can't keep passwords synced. And yes, I tried the 'Sync now' option off of Help, About

This application used to be great...now it sucks.

That is all...

Best Answer

  • SethuSethu Posts: 585
    Accepted Answer

    Hi @kbbjr

    May I ask you to try these following steps and check again?

    1. Disable WLAN and try to sync via 4G network.
    2. Check that there is no other Anti-Virus software installed
    3. See if you have a VPN service ON, please disable it to see if that works

    You can also refer this KB article.

Answers

  • SethuSethu Posts: 585

    Hi @kbbjr

    Are you using the F-Secure KEY on your smartphone or desktop machine?

    F-Secure KEY has now replaced by ID protection. You can refer this KB article to know more how to switch to F-Secure ID protection.

  • kbbjrkbbjr Posts: 2

    Downloading and installing ID protection on a laptop is how I found the problem. That box and others still have the problem.

    I have Key on laptops and phones.

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