Products & Services
Updated customer computer and now she doesn't see the connection control when banking.
Make sure that the feature is enabled in PSB Computer Protection profile:
Yes, I have created a special profile that includes connection connection control. Our customer doesn't see connection control working like it did before with this very same profile. Any ideas?
Please provide details of the browser and its version you are using. Please confirm if this happens on all other browsers ?
Kindly follow the instructions below to clear your browsing data:
A. Google Chrome
Open Google Chrome
Type chrome://settings/clearBrowserData in the address bar and press enter
A display box should now be shown with the title "Clear browsing data"
Choose the needed fields and appropriate time range.
Press Clear data
Type about:preferences#privacy in the address bar
Scroll down to the "History" section and press on "Clear History..."
C. Internet Explorer:
Open Internet Explorer
You should now see a dialog box titled "Delete Browsing History"
Also make sure the Google Chrome Browser is enable with the Banking Protection/Connection Control extension ?
If Browsing Protection/Connection Controls is missing from Google Chrome:
Navigate to: https://chrome.google.com/webstore/detail/browsing-protection-by-f/jmjjnhpacphpjmnnlnccpfmhkcloaade
Choose Add to Chrome
When prompted "Add Browsing Protection by F-Secure"? Press Add extension
NOTE : If the issue persist, we would require the diagnostic information from the affected machine to check the scenario. Please provide this information to support, and we will investigate further.
Please get in touch with our support team here in order to troubleshoot further on this.