No Connection Control now

Updated customer computer and now she doesn't see the connection control when banking.

Answers

  • MonikaLMonikaL Posts: 106 Moderator

    Hi Cassandra,

    Make sure that the feature is enabled in PSB Computer Protection profile:

    1. Log in to PSB portal
    2. Go to Profiles
    3. Go to Computer Protection for Windows -tab
    4. Click on the profile name you want to edit
    5. Go to Browsing Protection
    6. Scroll down to Connection control
    7. Tap on the on/off slider, and make sure that the feature is switched on
    8. Click Save and publish.

    Regards,

    Monika

  • CassandrasKidCassandrasKid Posts: 5 New Member

    Yes, I have created a special profile that includes connection connection control. Our customer doesn't see connection control working like it did before with this very same profile. Any ideas?

  • MonikaLMonikaL Posts: 106 Moderator

    Hi,

    Please provide details of the browser and its version you are using. Please confirm if this happens on all other browsers ? 

    Kindly follow the instructions below to clear your browsing data:


    A. Google Chrome

    Open Google Chrome

    Type chrome://settings/clearBrowserData in the address bar and press enter

    A display box should now be shown with the title "Clear browsing data"

    Choose the needed fields and appropriate time range.

    Press Clear data


    B. Firefox:

    Open Firefox

    Type about:preferences#privacy in the address bar

    Scroll down to the "History" section and press on "Clear History..."

    Choose the needed fields and appropriate time range.

    Press Clear


    C. Internet Explorer:

    Open Internet Explorer

    Press Ctrl+Shift+Del

    You should now see a dialog box titled "Delete Browsing History"

    Choose the needed fields and appropriate time range.

    Press Clear.


    Also make sure the Google Chrome Browser is enable with the Banking Protection/Connection Control extension ? 

    If Browsing Protection/Connection Controls is missing from Google Chrome:


    Navigate to: https://chrome.google.com/webstore/detail/browsing-protection-by-f/jmjjnhpacphpjmnnlnccpfmhkcloaade

    Choose Add to Chrome

    When prompted "Add Browsing Protection by F-Secure"? Press Add extension


    NOTE : If the issue persist, we would require the diagnostic information from the affected machine to check the scenario. Please provide this information to support, and we will investigate further.

    Please get in touch with our support team here in order to troubleshoot further on this.

    Regards,

    Monika

    Laksh
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