Key opens only a grey box in Chrome

Lingvafix

Hello,

I frequently get only a grey empty box when clicking on the Key icon as I try to log in on different sites. I use Chrome (latest version) and Win 10.

This is quite annoying and it seems as the problem is increasing over time (more and more grey boxes).

Any help greatly appreciated.

Sethu

Hi @Lingvafix

If you see grey KEY extension, please kindly disable and enable the two options Minimize ID protection and Start ID protection through F-Secure KEY app. For that, you will need to open F-Secure KEY> Settings> General, where you can have two options under Startup and Exit Behavior. 

If issue remain, you will also try re-install the auto-fill extension to see if that solve the issue.

However, we have recently introduced the F-Secure ID protection that replaced the F-Secure KEY app. You can find more details here and here.

JOnes

Is there a known "root cause" for this behaviour(id-protection+chrome,ff+randomly missing automatic filling failure in browser ).At least the name of the chrome extension after id-protection update(F-Secure Key password manager) is slightly confusing.The presented workaround for this issue is somewhat "old fashioned".(uninstall/reinstall,disable/enable)..

Lingvafix

Hi, I did all of the mentioned disabling/enabling/re-installing but none of them helped. As @JOnes states this error occurs randomly. Any more suggestions?

By the way there were no links (if meant to be) to finding more details about F-Secure ID protection.

Sethu

Hi @Lingvafix

Sorry, you can refer the below KB articles to switch to F-Secure ID protection.

https://community.f-secure.com/id-protection-en/kb/articles/8546-i-have-f-secure-key-subscription-how-can-i-switch-to-f-secure-id-protection

https://community.f-secure.com/id-protection-en/kb/articles/8542-how-do-i-take-id-protection-in-use-from-my-f-secure-total-package