How to remove "trojan.tr/patched.ren.gen7"?

Our colleague removed a message: the object could not be cleaned. When we clicked details, it shown trojan.tr/patched.ren.gen7 in infection & the action is failed. Please let us know how to remove it.

And this is not the first time received this message. Thanks.


Comments

  • MonikaLMonikaL Posts: 101 Moderator

    Hi SueCheung,

    Can you try the below steps to clear the temp files and check if the detection still occurs after that: 

    1. Press the Windows Button + R to open the "Run" dialog box.
    2. Enter this text: %temp%
    3. Click "OK." This will open your temp folder.
    4. Press Ctrl + A to select all.
    5. Press "Delete" on your keyboard and click "Yes" to confirm.
    6. All temporary files will now be deleted.

    Regards,

    Monika

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