Forgot my password

in F-Secure KEY
I have a IPhone X, with Face ID, but I reste ir and now I can’t accses ha to my acount, i forgot my password and I don’t hace my recovery code.
Thank you
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I have a IPhone X, with Face ID, but I reste ir and now I can’t accses ha to my acount, i forgot my password and I don’t hace my recovery code.
Thank you
Answers
Dear @Lizi,
Can you please give us more details about the problem ? So we can analyze the situation and eventually help you solve it.
Cheers!
Dawid,
I do not remember my mastree key.
My Face ID is not working.
I need to install a version 4.9.3 in my Iphone Xr, Can I do that? This is the only way that I think may be I can log in F-Secure Key
4.9.3 because in earlier version If you change your Face ID o Finger you need to put master key
Please see later instead of earlier, thanks
Thank you Dawid
Dear @DanielASuarez
Sorry, i needed to edit your post to make it one answer&question.
Im afraid if you forgot your master password, we won't be able to retrieve it for you. Although there is a chance for retrieving it, if you created F-Secure KEY Master Password Recovery Code.
Check this article for more information :
Greetings,
Dawid