Forgot my password

Lizi

I have a IPhone X, with Face ID, but I reste ir and now I can’t accses ha to my acount, i forgot my password and I don’t hace my recovery code.

Thank you

DawidFS

Dear @Lizi,

Can you please give us more details about the problem ? So we can analyze the situation and eventually help you solve it.

Cheers!

Dawid,

DanielASuarez

I do not remember my mastree key.

My Face ID is not working.

I need to install a version 4.9.3 in my Iphone Xr, Can I do that? This is the only way that I think may be I can log in F-Secure Key

4.9.3 because in earlier version If you change your Face ID o Finger you need to put master key

Please see later instead of earlier, thanks

Thank you Dawid

DawidFS

Dear @DanielASuarez

Sorry, i needed to edit your post to make it one answer&question.

Im afraid if you forgot your master password, we won't be able to retrieve it for you. Although there is a chance for retrieving it, if you created F-Secure KEY Master Password Recovery Code.

Check this article for more information :

https://community.f-secure.com/key-en/kb/articles/5014-how-do-i-recover-my-f-secure-key-master-password-on-my-mobile-device

Greetings,

Dawid