Forgot my password

LiziLizi Posts: 1
in F-Secure KEY

I have a IPhone X, with Face ID, but I reste ir and now I can’t accses ha to my acount, i forgot my password and I don’t hace my recovery code.

Thank you

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Answers

  • DawidFSDawidFS Posts: 73 F-Secure Employee

    Dear @Lizi,


    Can you please give us more details about the problem ? So we can analyze the situation and eventually help you solve it.


    Cheers!

    Dawid,

    DanielASuarez
    1Like
  • DanielASuarezDanielASuarez Posts: 1
    edited May 2020

    I do not remember my mastree key.

    My Face ID is not working.

    I need to install a version 4.9.3 in my Iphone Xr, Can I do that? This is the only way that I think may be I can log in F-Secure Key

    4.9.3 because in earlier version If you change your Face ID o Finger you need to put master key

    Please see later instead of earlier, thanks

    Thank you Dawid

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  • DawidFSDawidFS Posts: 73 F-Secure Employee
    edited June 2020

    Dear @DanielASuarez



    Sorry, i needed to edit your post to make it one answer&question.


    Im afraid if you forgot your master password, we won't be able to retrieve it for you. Although there is a chance for retrieving it, if you created F-Secure KEY Master Password Recovery Code.


    Check this article for more information :


    https://community.f-secure.com/key-en/kb/articles/5014-how-do-i-recover-my-f-secure-key-master-password-on-my-mobile-device


    Greetings,

    Dawid

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