Subscription valid until 45949

My key premium stopped syncing. The reason was that subscription has expired. Only, it is impossible to realize this because Key do not give any kind of alert, that subscription has ended.

Second thing, which makes this difficult for a user is that Key shows that subscription is valid until - in my case 28 March 45949

If I remember correctly, this same issue is already fixed, at least once, I had same problem some years ago.

Could you do something for this?

Answers

  • JaimsJaims Posts: 389 Moderator

    Hi @mikkohi

    You should get a notice that your subscription was ending, at least, within the last 30 days but apparently, this type of validity would have caused it to malfunction.

    Is this the same date what reflects on the other devices where you synced KEY? It sounds weird showing such an invalid year.

  • mikkohimikkohi Posts: 20

    Hi, 

    I did not get any notification about subscription ending. In last order, I bought two licenses for 2 years. Both users got identic setup for devices in Apple environment. For another user date looks right. In all of my devices subscription is valid until 28.3.45949. 


    System info says:

    Version: 4.9.254

    Beta: false

    User ID: 3db01764cd123a0a...

    Device ID: c03713f919bf0c01...

    Purchase date: 2020-04-01T11:33:47.000Z

    Verification date: 2020-04-09T06:54:13.204Z

    Remaining subscription (days): 16044725

    Total subscription length: 16044733

    Valid until: +045949-03-28T11:33:47.000Z

    Product: key.voucher

    Redeem: XXXXX-XXXXXX

    Recovery created: true

    Password collection revision: 1587740

    OS language: fi-fi

    Selected language: fi

    System URL: https://avain.f-secure.com

    IAPS URL: https://iaps.sp.f-secure.com

    System: 5.0 (Macintosh; Intel Mac OS X) AppleWebKit/538.1 (KHTML, like Gecko) Pwmgr Safari/538.1

    Operator: F-Secure

    Number of tickets: 10

    Entry count (total): 359

    Entry count (visible): 343

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