Incompatible software detected

doyoxoyi

Hello,

I have just migrated to a new mac using migration assistant and F-secure AV showed the warning that it could not connect to security cloud.

To attempt to clear this error I uninstalled and reinstalled F-Secure AV.

Uninstallation worked fine, but installation pops a dialog "Incompatible software detected\n\nF-Secure Anit-Virus is incompatible with ESES, spol, s.r.o. anti-malware[...]" and I press ok and the installer exits.

I don't run any of the mentioned AV competitors and F-secure was working fine (albeit, without access to security cloud) before I uninstalled it.

How can I diagnose what is wrong? 

Jaims

Hi @doyoxoyi

This error message shows that a fresh installation is required and all the leftovers of the old installation needs to be completely removed.

Also, F-Secure SAFE is the only compatible protection for Mac. Please try the below steps then reinstall and let us know if this solves it.

Uninstalling Safe on Mac:

• Open Finder
• Go to Programs
• Open the F-Secure folder 
• Run the Uninstallation tool

If the uninstaller does not execute or is not available,  Click here to see how to use the standalone uninstaller.