Host polling intervals

ITSM Posts: 10 Explorer

Hello again,

At Settings->centralized management->Host polling interval, I have set the time to every 2 hours, but some hosts may take up to 48 hours to fetch distributed policies.

I would like to know if there is a way (other than the one mentioned above) to manually change host policy distribution packages polling intervals because some hosts fetch the policies way too late.




  • Jamesch
    Jamesch Posts: 357 Moderator

    Hi ITSM

    What version of Client Security do you have installed ?

    Client Security 14.xx no longer has this option, but it is no longer necessary. As soon as the policies are distributed, the Policy Manager sends them directly to the client.

    14.x based products are using push notifications so that policies are distributed almost immediately. Status is also sent from host on status change. In addition to that, host connects to the PM on each polling interval to fetch policies and upstream status in case something has happened with push or it is disabled


    Push notification method is used for one client products. Which means that whenever there's new policy from PMS, the server will notify push back end to notify the client to fetch policy from PMS. Therefore clients not always connecting to PMS to check for policy.


    The polling interval still works but in a different ways as mentioned above, that is when there's issue with push notification.


    In short, CS14.x is using push notification method to distribute policy which does not affect client traffic to server.

  • ITSM
    ITSM Posts: 10 Explorer

    I have CS 14.10 and 14.21 installed on a Policy manager 14.41.

    Thanks for the answer really appreciate it.

  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser
    based on @jamesch 's answer you are either checking the wrong places (status/centralized management) or you have a problem with communication between CS and PMS that eventually resolves sometimes.
    For further analysis you would need to open a support case and provide an FSDIAG from a client.
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