Missing some button on ClientSecurity 14.10

After installing Client Security 14.10 on Windows 7, I found that certain buttons (quarantine and exclusion, firewall settings) are missing from the user interface. I don't know what caused it, maybe some Windows components are missing, or there is conflicting software? I am not sure.



Note: The previous antivirus software was Gdata, but it was removed (maybe not completely removed?)

And I found the same problem on another Windows 8.1, I tried to install Client Securtiy 13 version first, but encountered the same problem (some buttons are missing), and it still exists after upgrading to version 14.10.

Does anyone have the same problem?


  • Hi Ved, thank you for your reply.
    I am indeed looking for possible problems with UAC , but these days there are still some issues that need to be verified on the client, I will confirm with you and reply as soon as possible!
  • Slawomir
    Slawomir Posts: 6 New Member

    In my case the firewall icon (turn on/turn off firewall) has disappeared.  Tested on local and administrator account. Reported to support (screen's and fsdiag).

    firewall F-secure lock.jpg


  • Vad
    Vad Posts: 1,089 F-Secure Employee

    Hello Slawomir,


    The Firewall toggle in Local Settings UI may be not shown in 2 cases:

    1. Setting "Enable Firewall" is locked in PM Console

    2. Windows FW is configured by Group Policy.


    Best regards,


This discussion has been closed.