Clients are not able to communicate external Policy manager when internal policy manager not availab

We have recently migrated our F-Secure 14.20 policy server from Windows 2012 server to Windows 2019  server environment. I have restored DB from old version to new version and everything looks good. We have some laptop users, who many time work from outside office. So for them, we need both external and internal policy manager for proper virus definition updates. Unfortunately, internal policy manager works fine but clients not detecting external F-Secure policy server when internal fails. Please suggest.

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