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Some machines fail software updater Code 514

Hi, 

 

Checked our companys psb and saw few machines (including my own) not being scanned for software updates. 

Employees are in and machines online but last known working time has been July 5. 

 

Affecting small set of machines running Windows 10 (1809, 1903). Some identical machines work fine with same version. 

PSB 19.5, update agent version 4.05.1065.0. 

Same on working and non-working devices.

Manual check gives Failed to scan for missing updates, Error code 514. 

In log it reports:

2019-08-06 10:58:56.939 [3100.3ae0] I: Updating the database.
2019-08-06 11:00:58.317 [3100.3ae0] I: Updating the database. Done.
2019-08-06 11:00:58.317 [3100.3ae0] I: Scanning local system for updates.
2019-08-06 11:00:58.404 [3100.3ae0] I: Scanning local system for updates.Finished with status 'Scanner error; Failed to initialize a scanner.'
2019-08-06 11:00:58.405 [3100.3ae0] I: Updating the database.
2019-08-06 11:05:03.222 [3100.3ae0] I: Updating the database. Done.
2019-08-06 11:05:03.222 [3100.3ae0] I: Scanning local system for updates.
2019-08-06 11:05:03.358 [3100.3ae0] I: Scanning local system for updates.Finished with status 'Scanner error; Failed to initialize a scanner.'

 

Can only say it started during my vacation, last known working time in these machines are from 5.7. around 9:00. 

My log from working time below. 

2019-07-04 14:51:20.476 [1754.2534] I: Deploying updates.
2019-07-04 14:51:20.561 [1754.2534] I: Deploying updates. Done.
2019-07-05 07:02:03.687 [3560.3324] I: Updating the database.
2019-07-05 07:02:35.154 [3560.3324] I: Updating the database. Done.
2019-07-05 07:02:35.154 [3560.3324] I: Scanning local system for updates.
2019-07-05 07:02:52.051 [3560.3324] I: Scanning local system for updates. Done.
2019-07-05 07:02:52.051 [3560.3324] I: Deploying updates.
2019-07-05 07:02:52.090 [3560.3324] I: Deploying updates. Done.
2019-07-05 08:46:06.159 [31ec.2ddc] I: Updating the database.
2019-07-05 08:46:07.270 [31ec.2ddc] I: Updating the database. Done.
2019-07-05 08:46:07.270 [31ec.2ddc] I: Scanning local system for updates.
2019-07-05 08:46:22.588 [31ec.2ddc] I: Scanning local system for updates. Done.
2019-07-05 08:46:22.588 [31ec.2ddc] I: Deploying updates.
2019-07-05 08:46:22.630 [31ec.2ddc] I: Deploying updates. Done.
2019-08-05 06:45:05.861 [2468.3940] I: Updating the database.
2019-08-05 06:46:18.944 [2468.3940] I: Updating the database. Done.
2019-08-05 06:46:18.944 [2468.3940] I: Scanning local system for updates.
2019-08-05 06:46:19.461 [2468.3940] I: Scanning local system for updates.Finished with status 'Scanner error; Failed to initialize a scanner.'

 

Any suggestions?

Best Answer

  • mabemabe Posts: 2
    Accepted Answer

    I got help from F-Secure on topic and got it resolved. 

    Something had been corrupt in these machines due to issue in Server-end.

     

    Resolution: 

    1. In affected machine, go to %ProgramData%\F-Secure

    2. Rename swup2 folder

    3. Restart machine / restart all security features.

    fedool

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