key stopped syncing

hi, ive been using fsecure key for sometime now with no issues, but yesterday it stopped syncing with my phone. I checked my account homepage and key is greyed out, when i click on it, it brings me to the upgrade page to pay extra.
dont know why this is as ive been using it for ages. im on a discounted package for 5 devices through virgin media which is valid until november.
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Hello @Fman
We need to check your My F-secure account information in order to provide a new reclaim code for your F-secure KEY. For that, please contact the F-Secure Support.
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Hello @Fman
Thank you for sharing us your feedback and I am so sorry to hear that, I doubt the subscription for KEY premium is already expired as result the sync stopped. I have now asked again the case owner and provide a new reclaim key for you. All you need to enter a new voucher code on your F-secure KEY that should solve the sync issue.
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