key stopped syncing

Fman Posts: 4

hi, ive been using fsecure key for sometime now with no issues, but yesterday it stopped syncing with my phone. I checked my account homepage and key is greyed out, when i click on it, it brings me to the upgrade page to pay extra. 

dont know why this is as ive been using it for ages. im on a discounted package for 5 devices through virgin media which is valid until november.



  • Sethu
    Sethu Posts: 724 Moderator

    Hello @Fman 


    We need to check your My F-secure account information in order to provide a new reclaim code for your F-secure KEY. For that, please contact the F-Secure Support.

  • Fman
    Fman Posts: 4

    I have contacted support and they weren’t very helpful, guy on the phone seemed to know very little about the software. Can you help?

  • Fman
    Fman Posts: 4

    Hi Sethu,

    thanks for your reply,  how do I get this voucher code?

  • Jaims
    Jaims Posts: 860 Former F-Secure Employee

    Hi @Fman 


    Our colleague from support team already sent you an email yesterday. Kindly confirm that you received it, else we can ask that it should be resent. 


    All the details are in that email. 

  • Fman
    Fman Posts: 4

    Hi jaims,

    i can confirm that I received the email yesterday evening and it’s now working again. 

    Thank you

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