key stopped syncing

Fman

hi, ive been using fsecure key for sometime now with no issues, but yesterday it stopped syncing with my phone. I checked my account homepage and key is greyed out, when i click on it, it brings me to the upgrade page to pay extra. 

dont know why this is as ive been using it for ages. im on a discounted package for 5 devices through virgin media which is valid until november.

 

Sethu

Hello @Fman 

 

We need to check your My F-secure account information in order to provide a new reclaim code for your F-secure KEY. For that, please contact the F-Secure Support.

Fman

I have contacted support and they weren’t very helpful, guy on the phone seemed to know very little about the software. Can you help?

Sethu

Hello @Fman 

 

Thank you for sharing us your feedback and I am so sorry to hear that, I doubt the subscription for KEY premium is already expired as result the sync stopped. I have now asked again the case owner and provide a new reclaim key for you. All you need to enter a new voucher code on your F-secure KEY that should solve the sync issue.

Fman

Hi Sethu,

thanks for your reply,  how do I get this voucher code?

Jaims

Hi @Fman 

 

Our colleague from support team already sent you an email yesterday. Kindly confirm that you received it, else we can ask that it should be resent. 

 

All the details are in that email. 

Fman

Hi jaims,

i can confirm that I received the email yesterday evening and it’s now working again. 

Thank you