Problem in during attachment in mail

Dear sir, after client upgrade to 14.02 we are not able to attach file while sending documents through ikey through Mail.  While attaching file message come antivirus not installed or not configured. Please help


  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser
    what is "ikey"?
  • ravi12
    ravi12 Posts: 57

    It is a usb dongle given to some designations, which they use for sending official documents through official mail. 

  • ravi12
    ravi12 Posts: 57


    We are using PKI infrastructure for sending secure 12.31 its work properly but after upgrade to 14.02 we are facing problems

  • etomcat
    etomcat Posts: 1,319 Superuser



    I think you will need to open a support case with F-Secure and submit and an FSDIAG result package to them, so they can investigate that problem in-depth.


    Best Regards: Tamas Feher, Hungary.

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