F-Secure CS 14.01 disappeared

I have problem with CS 14.01 on few computer, after restart CS disappeared from PC. When i reinstall CS i got statment about restart and after restart it's again disappeared next install is success but after some times situations replay on some PC. Windows event viewer notify only that f-secure cs uninstall sucesful but i don't run any uninstall request. At these stations, I installed Cs 13 and wait for the result. Someone have similar case?

 

Best Answer

  • VadVad Posts: 1,051 F-Secure Employee
    Accepted Answer

    Hello paulrr,

     

    We got several requests similar to yours, and finally found out that there is a possibility to get the operation already executed on the client one more time. We are planning a maintenance release (14.02) in a short time, which will contain the fix for this issue.

    To minimize the impact with current versions, please, do the following:

    1. Take in use the latest version CS 14.01 v2 (available on our website), which supports repair/reinstall properly. The older 14 versions had a known issue - attempt to repair/reinstall leaded to uninstallation (it was mentioned in Release Notes).

    2. In PMC do not use "Install" button for upgrade operations, use "upgrade" link.

    3. Clean up unnecessary operations

     

    Best regards,

    Vad

Comments

  • paulrrpaulrr Posts: 10

    Ok so i import CS 14.01 v2 and wait for update. Thank you for reply.

  • paulrrpaulrr Posts: 10

    I want to add that repair option dont work because pc with this problem dont connect to PM, only way to fix this is unistall and install again client. I install on  PC 13.11 and its work fine.

  • etomcatetomcat Posts: 1,318 Superuser

    Hello,

     

    I heard FSCS version 14.02 will publish soon.

     

    Best regards: Tamas Feher, Hungary..

  • VadVad Posts: 1,051 F-Secure Employee

    Hello Tamas,

     

    Yes, should be available a bit later today.

     

    Best regards,

    Vad

     

    etomcat
  • paulrrpaulrr Posts: 10

    Can you advice how to upgrade 14.01 to 14.02 ? Option to upgrade in PM is enough ?

  • VadVad Posts: 1,051 F-Secure Employee

    Hello paulrr,

     

    Yes, it's the proper way.

     

    Best regards,

    Vad

  • paulrrpaulrr Posts: 10

    I try this way but when i start upgrade after few min process failed, error message : Failed : download interrupted. Any idea? 

  • VadVad Posts: 1,051 F-Secure Employee

    Hello paulrr,

     

    Please, contact support. We will need diagnostic information from your PM and client for analysis.

     

    Best regards,

    Vad

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