Fsecure Sense rooter prevents sign up of Norton securtiy.

Sido_Muller

 Hello.

this is my first post in English.

Please excuse my poor English.

 

 I use Fseure sense package for LAN in my house.because I want to protect TV or Raspberry PI  and so on from malware or cracking .

 I think that using different Anti virus for gateway and edge machine,increase security. 

 And then, I use Norton Security With windows 10 Laptop machine. I find that I can't sign up into Norton.

 To resolve this  problem,I Checked Rooter' function.When 'Tracking ' function disabled,I Can sign up.

 

I think that if Fsecure allows traffic of Norton,i can sign up with 'traffic ' enabled.

Please tell me how to solve this problem. 

Thank you.

Ukko

Hello,

 

Sorry for my reply. I am only an F-Secure user (their home solutions).

 

In general, if certain page is not accessible - should be possible to use F-Secure SAS:

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

And to transfer Norton's URL to F-Secure Labs. Maybe noted "tracking"-option is something as F-Secure Freedome VPN used. 

 

But just because your experience is about F-Secure SENSE - possible to try:

-> read some topics under F-Secure SENSE Community board:

https://community.f-secure.com/t5/F-Secure-SENSE/bd-p/Sense

there was a discussion about related troubles (false positive detection for domains based on tracking or browsing protections).

also, possible to discuss ability to whitelist/overwrite certain pages or domains.

 

-> to contact official F-Secure Support Channel (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

and to explain situation with certain example. Since maybe 'internal' changes are expected there.

F-Secure SENSE router should be with abilities to generate support logs which can be useful further.

• https://community.f-secure.com/t5/F-Secure-SENSE/How-do-I-create-a-diagnostic/ta-p/96291

Thanks!

Sido_Muller

Hello.

Thank you for your advise!

 

I will check Community Board.

And I will call Fsecure Japanese office later.

(It is hard to write my opinon in English.)

Ukko

I am not sure, but should be possible to use your own local F-Secure website (my URLs were about home_global as common page for any location; but F-Secure with own local pages/websites too).

Where, likely, chat with ability to use local language.

 

https://www.f-secure.com should redirect you to your local website (based on IP). Otherwise, possible to manually locate it (to change language/location on website) and then to switch on the Support chat form

 

If your trouble is pinned to "Tracking blocking/protection" functionality

Based on this topic:

• https://community.f-secure.com/t5/F-Secure-SENSE/Tracking-protection-blocks-Smart/m-p/99551

And some discussions:

• https://community.f-secure.com/t5/F-Secure-SENSE/Tracking-blocking-that-is/m-p/98639
• https://community.f-secure.com/t5/F-Secure-SENSE/Website-chat-blocked-with-Sense/m-p/101118
• https://community.f-secure.com/t5/F-Secure-SENSE/Ghostery-blocked/m-p/96773

maybe workaround is not available. With exception: possible to doublecheck if your main SENSE Application (Android or iOS device) with ability to whitelist/allow certain domain or blocked item.

OR if URL is known - to transfer it to F-Secure SAS/Labs (as suggested with my previous reply):

• https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

Otherwise, maybe F-Secure SENSE users with abilities to suggest something else.

 

Thanks!

Sido_Muller

 Thank you,ukko.

 Your advise is the answer!!

 I can sign up by adding White list.

 

 In japanese Sense Application ,theirs is a menu titled "Exception of Website(off course ,Written in Japanese) ".And this is a "White List" for WWW.

 I add a "symantec.com" .

Then I can sign up. 

Probably Norton Security application uses "http" for communicate with their server.

I don't think that this menu effects to application.

 

 Thank you for your advise and kindness!!