Client cant pull updates from policy manager

I a small setup of one policy manager v14.04 and one client v14.01, (for testing purposes). The problem is that the client cant pull updates from the pm.

I keep getting

2018-12-18 15:34:31.439 [0bf8.0f34]  I: Connecting to ws12r2-test:8000/guts2
2018-12-18 15:34:31.439 [0bf8.0f34]  I: Connection failed


The client is visible in the pm. And i can also surf to ws12r2-test:8000 from the client, where i get the message that the connection is good.


The client also keeps saying that it needs to restart but that doesnt solve anything.


Any ideas why this is?


  • Vad
    Vad Posts: 1,089 Forum Guru

    Hello Thomasvr,


    Please, contact support. We will need diagnostic information from PM and client for investigation.


    Best regards,


  • I did that. Send an email. But i didnt get a reply so far?
  • etomcat
    etomcat Posts: 1,319 Superuser



    > Send an email. But i didnt get a reply so far?


    F-Secure support doesn't work via the e-mail directly, first you have to create a ticket through the web portal.


    Best Regards: Tamas Feher, Hungary.

  • Im sorry i meant i created a ticked but didnt get a response so far.

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hello @Thomasvr,


    Did you try to contact our support via the page here? If yes, could you share your case number with me via a private message so I can check?

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