Announcement: New Knowledge Base

4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.

Profile assignment state: Pending (forever)

Profile assignment state: Pending forever. The mobile device shows that it is making connection. I have tried send status update 1000000 times. Nothing. The phone has been factory reset and everything reinstalled once. This takes hours and hours so not gonne be doing that again, because it doesnt help. There are no logs whatsoever on this platform for me to be able to debug, so gonna assume there's going to be an f-sec specialist looking into this. Or then at least some tools to analyze issues.


  • milkamilka Posts: 22
    sorry, for the extremely late response. Apparently the support hasn't noticed your post before. We did have a few similar issues at the time when you reported your problem. Does the problem still exist? Can you provide the name of the company that owns the computer and possibly the ID of that computer? Computer ID is visible in the URL when you go to the Computer Details page (click the computer on the listing). The URL should look something like where '456' represents the ID that I'm interested in
This discussion has been closed.