Windows update through Fsecure is not working on certain ip

Hi experts,


The windows update has been configured through fsecure patch management .  But it is not working for few pcs , and once we change the ip adress of those pc it is working!   

All the enduser pcs are in the same subnet as .  


firewall is fortinet and i couldnt see any policy related to this. 


So please advise how to resolve this .



  • Sethu
    Sethu Posts: 724 Moderator

    Hello @shajith


    It looks your issue related to F-secure corporate product. May I know the name of F-secure Product that you are using?

  • Fsecure business premium version 13.11

  • Fsecure Business premium version 13.11

  • Sethu
    Sethu Posts: 724 Moderator

    Hello @shajith


    Typically, the F-secure update engine should download and install the software update automatically if you have enabled the settings properly as below


    In Policy Manager Console (Advanced View)
    * Settings > F-Secure Software Updater > Settings > Automatic Installation > Install security updates automatically

    In Profile Editor
    * Software updater > Automatic installation > Install security updates automatically


    In your situation, we doubt that you have yet to add the URL address listed in the following third-party KB article to make sure that the Software Updater database is updated properly in right manner. Click here to know more about URL address for F-secure Update Services.


    Also, would it be possible for you to try configuring direct access to F-Secure updater servers. Click here to see the steps.

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