F-Secure Key doesn't start after update

mario3

after i updatet F-Secure KEY to the latest version (okt 2018) i get an error report when i try to start it.

till this update everything worked just fine.

 

the report indicates, that the software might not be compatible with my mac os version (yosemite 10.10.5) ...

 

please help me soon, i can't imagine the amount of work and nerves to regain 30 + passwords ...

 

thanks in advance,

mario

Piiris

@mario3, we have released previous Mac version 4.9.71 and you can download it from https://www.f-secure.com/en/web/home_global/key

 

This should fix the problem you have. 

 

Have a nice weekend!

Piiris

Thank you for your report! We are currently investigating this problem.

Piiris

@mario3, could you please tell the exact error message you are getting? Are you able to provide screenshot of the message?

 

Thanks in advance!

mario3

let me know, if i can provide details ...

 

Piiris

Thank you for the screenshot!

 

What happens if you press the ctrl key when you tap the mouse button  while opening KEY? Will it allow you to start the program that way? 

 

 

mario3

Thank you for this suggestion, but that delivers the same result.

 

mario3

in order to keep this going: excert from my error message. like i said, i'm using Mac Os X 10.10.5

 

Dyld Error Message:
Symbol not found: __os_log_default
Referenced from: /Applications/Utilities/F-Secure KEY.app/Contents/MacOS/../Frameworks/QtCore.framework/Versions/5/QtCore (which was built for Mac OS X 10.11)
Expected in: /usr/lib/libSystem.B.dylib
in /Applications/Utilities/F-Secure KEY.app/Contents/MacOS/../Frameworks/QtCore.framework/Versions/5/QtCore

 

mario3

Since i'm only using the free version, i guess i'm not entitled to get much support.

could you please send me a link to an older (running) version? that would be great!

i'm pretty desperate, because all my passwords are buried in this dead software at the moment …

thanks for your help!

Piiris

Hi,

 

I'm truly sorry if you feel that way! It doesn't matter if you are free user, you are entitled to all the support. We are investigating this problem on our end and we have one idea for the possible fix. It just takes some time to implement it.

 

 

 

 

mario3

thanks for the quick response!

there's no way to get a pre-update-version though, i guess ...?

Piiris

For the quick fix, we'll rollback to the previous Mac version. I can let you know once we've done that and you can download it from our website.

 

We'll continue working on the proper fix and release new version of KEY once this problem has been solved. 

 

Thank you again so much for reporting this problem! 

mario3

thank you, that sounds great!

mario3

works!

thank you very much and have a nice weekend, too!