Freedome for Business fails to install properly

Katriina_M
Katriina_M Posts: 445 F-Secure Employee
in Known Issues in Business Products

Products affected: Freedome for Business, iOS devices

Problem: Freedome for Business fails to install properly.

Visible effects:
The F-Secure Freedome VPN app icon is grayed out on your devices.

Workaround:

After installation fails:

1. Go to Apple's App Store and find F-Secure Freedome VPN. On the F-Secure Freedome VPN page, there is a stop icon (circle with a square inside).

2. Exit the App Store and go back to the home screen on your iOS device.

3. Delete the F-Secure Freedome VPN app.

4. Go back to the App Store and the F-Secure Freedome VPN page. The stop icon should have been changed to a cloud icon with a downward arrow. 

 

5. Click the arrow icon. 

Freedome is now downloaded correctly to your iOS device.

 

For more information, here's the workaround as a video.

ETA: Fixed in version 2.8.4.6381 on Nov 8, 2018.

 

Internal reference: CSBP-15947

MikaK
1Like

Comments

Categories