Internet connection in guest network not working

After the latest firmware update to Sense router (1.7.104.20) the Internet connection in the guest network is no longer working. I have a single Android tablet (Samsung Galaxy Tab A 2016) running Android version 7.0 connected to the 5 GHz guest network. Restartingthe tablet and/or Sense router makes no difference.

Comments

  • LakshLaksh Posts: 4,434 Community Manager

    Hello Tuge,

     

    Thanks for the problem report. We are investigating the exact cause of the issue.

     

    We have identified the following workaround. Please try the steps below.

     

    1. Disable guest network in More > Settings > Network > Guest network

    2. Go back to Network settings and Save

    3.Enable guest network in More > Settings > Network > Guest network

    4. Go back to Network settings and Save

     

    If the issue persists after these steps, and please contact our support team here.

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