False Positive

Hello,
I continually delete good files from the protection. How can I make sure that they are not automatically deleted by the AV? And how can I do so that they are not seen as viruses?

Thank you

Best Answer

  • etomcatetomcat Posts: 1,318 Superuser
    Accepted Answer

    Hello,

     

    Upload the affected binary file sample here:

    https://www.f-secure.com/en/web/labs_global/submit-a-sample

     

    (Fill out the e-mail address and the short incident description fields, so you can get a written response from the lab when they have re-evaluated the event and repaired the false alam in the malware definitions database if needed.)

     

    Best regards: Tamas Feher, Hungary.

Comments

  • fuel666fuel666 Posts: 15

    thank you,
    the files are quarantined. How can I copy quarantined files? Where is the quarantine direcory?

     

    Thank you

  • LakshLaksh Posts: 4,432 Community Manager

    Hi fuel666,

     

    Please have a look at this article on how to collect the quarantined files.

    etomcat
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