Paid version but connecting two PCs is not possible

Hi, I have the paid version of F-Secure Key for more than two years, but recently I discovered that syncronization between my desktop and laptop is not possible. I entered again and again the right code but I get the message "code is false". I've also tried to syncronize my android devices, and syncing is going on forever. Any clue?

Comments

  • UkkoUkko Posts: 2,997 Superuser

    Hello,

     

    Sorry for my reply. I'm only an F-Secure user (their home solutions).

    but recently I discovered that syncronization between my desktop and laptop is not possible. 

    Good to doublecheck that any other third-party software (like security solution) does not block 'sync'-connection or attempt to create connection.

     

    There is F-Secure KEY Knowledgebase article about:

    I entered again and again the right code but I get the message "code is false"

    Did you try to enter 'voucher/code' as activate "Premium"-state OR your experience is about temporary sync-numbers code?

     

    Because "code is false" more sounds as output for voucher rather than for sync-code (but I did not try to sync devices with desktops/laptops; with Android device - there are a little be another wording).

    There is F-Secure KEY Knowledgebase article about:

    I've also tried to syncronize my android devices, and syncing is going on forever.

    Does it valid for both devices? I tried to put 'sync-code' (KEY Premium) under this device (unlikely situation) and there is also 'syncing is going on forever' (and I think that there are expectations that we should to 'allow' sync under another device - what is not possible with my steps). I will try to re-check it with different devices - but maybe it is also possible to doublecheck with your devices that any other software does not able to block connection or restrict connection.

     

     

    Thanks!

  • The exact message is "incorrect syncronization code", I have alredy seen the links you've posted - thanks for that but it didn't helped. 

    I've uninstalled F-Secure Key + user data from my desktop and reinstalled but I'm still in truble...

  • UkkoUkko Posts: 2,997 Superuser

    Hello,


    @DimitriosP wrote:

    The exact message is "incorrect syncronization code", I have alredy seen the links you've posted - thanks for that but it didn't helped. 

    I've uninstalled F-Secure Key + user data from my desktop and reinstalled but I'm still in truble...


    For except try to contact their official Support channel (chat as example):

    my own steps during such situation can be something like:

     

    -- back up for my "localstorage"-file (with Premium state) and export passwords to text-file as backup.

    -- under device with F-Secure KEY Premium (visible under UI as Premium and possible to generate sync-codes) -> change Masterpassword to another one;

    -- under 'trouble'-device: change Masterpassword to something else;

    -- doublecheck that F-Secure KEY with latest available build for platform;

    -- generate sync-code under 'premium'-device and put it under 'trouble'-device.

     

    if still troubles with it -> doublecheck potential software (or even proxies) with abilities to prevent connection on both systems; then doublecheck things like system time (but it should not be?! a reason) or does it supported platform by KEY (with installed available updates as potential reason for some troubles with instructions for sync process);

     

    as own feedback:

    I tried with Android 8.1.0 and Windows 7.

    It was possible to generate code under Android device and put it to Windows 7.

    Then I 'delete' data for Android application and generated sync-code under Windows 7 for Android device - it was possible too.

     

    Thanks!

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