Sense Firefox extension on Mac not loading.

Mac OS 10.13.6

Firefox 61.0.2

Sense App 17.3


Installed Sense app on Mac.


Install and operation OK.


Installed browser extensions on Chrome and Safari and all OK and functioning.


Installed Firefox browser extension. Firefox notification box says it's now installed. Firefox Add-Ons shows it is installed. But Sense App continues to tell me that it is NOT installed and prompts me to install. I removed it and re-installed.....same notice from Sense App, along with the yellow exclamation mark on the App icon telling me it isn't installed. Shut down Firefox, and green checkmark returns to Sense App.


Ideas ??


  • VetraciVetraci Posts: 156 Adventurer

    Are Firefox preferences on default or did you change anything?


    You could try to reset Firefox completely, leave setting on deafult and then reinstall the extension. Restart MacOS once.

  • JhoufekJhoufek Posts: 10



    Same result.


    I'm a little surprised no one else has had this issue. 


    Any other thoughts ?



  • LakshLaksh Posts: 4,444 Community Manager

    Hello Jhoufek,


    If the issue still persists, I would recommend to get in touch with our support team here via chat or phone so they can investigate it further.

This discussion has been closed.