Unknown object on PSB

Jussi72
Jussi72 Posts: 1
in F-Secure Elements Endpoint Protection

I installed Server protection to Windows server 2016. Server can communicate to PSB portal, but it is still unknown status. How I can debug this from PSB side or server side

Like

Comments

  • Vad
    Vad Posts: 1,086 F-Secure Employee

    Hello Jussi72,

     

    You can try to check the following logs on the server:

    1. c:\ProgramData\F-Secure\Logs\FSAUA\fsaua.log

    It should contain entries: "Downloaded...", "Installation of ... : Success","Update check completed successfully".

    2. c:\ProgramData\F-Secure\Logs\FSAUA\fsbwupst.log

    It should contain several "Message prepared and queued" entries.

     

    If mentioned logs fit the requirements, please, contact support. We will check the portal side.

     

    Best regards,

    Vad

    etomcat
    1Like
This discussion has been closed.

Categories