Unknown object on PSB

I installed Server protection to Windows server 2016. Server can communicate to PSB portal, but it is still unknown status. How I can debug this from PSB side or server side


  • Vad
    Vad Posts: 1,089 Forum Guru

    Hello Jussi72,


    You can try to check the following logs on the server:

    1. c:\ProgramData\F-Secure\Logs\FSAUA\fsaua.log

    It should contain entries: "Downloaded...", "Installation of ... : Success","Update check completed successfully".

    2. c:\ProgramData\F-Secure\Logs\FSAUA\fsbwupst.log

    It should contain several "Message prepared and queued" entries.


    If mentioned logs fit the requirements, please, contact support. We will check the portal side.


    Best regards,


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