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I installed Server protection to Windows server 2016. Server can communicate to PSB portal, but it is still unknown status. How I can debug this from PSB side or server side
Hello Jussi72,
You can try to check the following logs on the server:
1. c:\ProgramData\F-Secure\Logs\FSAUA\fsaua.log
It should contain entries: "Downloaded...", "Installation of ... : Success","Update check completed successfully".
2. c:\ProgramData\F-Secure\Logs\FSAUA\fsbwupst.log
It should contain several "Message prepared and queued" entries.
If mentioned logs fit the requirements, please, contact support. We will check the portal side.
Best regards,
Vad
Answers
Hello Jussi72,
You can try to check the following logs on the server:
1. c:\ProgramData\F-Secure\Logs\FSAUA\fsaua.log
It should contain entries: "Downloaded...", "Installation of ... : Success","Update check completed successfully".
2. c:\ProgramData\F-Secure\Logs\FSAUA\fsbwupst.log
It should contain several "Message prepared and queued" entries.
If mentioned logs fit the requirements, please, contact support. We will check the portal side.
Best regards,
Vad