Announcement: New Knowledge Base

4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.

Policy Manager 13.11 can't download updates from



I have problem with download updates to  Policy Manager 


I  tried FSAUA  reset tool

Turn off  windows firewall


Information from   fspms-download-updates:


Any suggestion?


29.05.2018 11:49:32,052 INFO [c.f.f.s.g.d.DownloadUpdatesService] - Checking for updates...
29.05.2018 11:49:32,286 WARN [c.f.c.g.d.Guts2DownloaderImpl] - Cannot connect to url="" without a proxy Zazwyczaj jest przejściowy błąd występujący podczas rozpoznawania nazwy hosta; oznacza, że lokalny serwer nie otrzymał odpowiedzi od autorytatywnego serwera (
at Method) ~[?:1.8.0_152]
at$2.lookupAllHostAddr( ~[?:1.8.0_152]
at ~[?:1.8.0_152]
at ~[?:1.8.0_152]
at ~[?:1.8.0_152]
at ~[?:1.8.0_152]
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve( ~

Best Answer

  • xwimxwim Posts: 14
    Accepted Answer


    Problem solved:


    My client uses  uses a proxy to connect to the world


    I added  proxy adress in : Management Server 5\data\fspms.proxy.config  and after restart service updates are downloading. 


  • Hello xwim,


    UnknownHostException means that PM is not able to resolve name at your DNS server. Check your DNS server configuration and try nslookup from the PM host.

  • Great!

This discussion has been closed.