Policy Manager 13.11 can't download updates from http://guts2.sp.f-secure.com/q



I have problem with download updates to  Policy Manager 


I  tried FSAUA  reset tool

Turn off  windows firewall


Information from   fspms-download-updates:


Any suggestion?


29.05.2018 11:49:32,052 INFO [c.f.f.s.g.d.DownloadUpdatesService] - Checking for updates...
29.05.2018 11:49:32,286 WARN [c.f.c.g.d.Guts2DownloaderImpl] - Cannot connect to url="http://guts2.sp.f-secure.com/q" without a proxy
java.net.UnknownHostException: Zazwyczaj jest przejściowy błąd występujący podczas rozpoznawania nazwy hosta; oznacza, że lokalny serwer nie otrzymał odpowiedzi od autorytatywnego serwera (guts2.sp.f-secure.com)
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method) ~[?:1.8.0_152]
at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:928) ~[?:1.8.0_152]
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1323) ~[?:1.8.0_152]
at java.net.InetAddress.getAllByName0(InetAddress.java:1276) ~[?:1.8.0_152]
at java.net.InetAddress.getAllByName(InetAddress.java:1192) ~[?:1.8.0_152]
at java.net.InetAddress.getAllByName(InetAddress.java:1126) ~[?:1.8.0_152]
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45) ~

Best Answer

  • xwimxwim Posts: 14
    Accepted Answer


    Problem solved:


    My client uses  uses a proxy to connect to the world


    I added  proxy adress in : Management Server 5\data\fspms.proxy.config  and after restart service updates are downloading. 


  • A-GrinkevitchA-Grinkevitch Posts: 162 F-Secure Employee

    Hello xwim,


    UnknownHostException means that PM is not able to resolve guts2.sp.f-secure.com name at your DNS server. Check your DNS server configuration and try nslookup from the PM host.

  • A-GrinkevitchA-Grinkevitch Posts: 162 F-Secure Employee


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