F-secure psb workstation 10.6 from charter spectrum does not intall firewall and internet shield in

Since charter spectrum fails to help me with this problem I am reaching out to this group. Charter spectrum business cable provides psb workstation 10.6 but it does not fully install (fails to install firewall, internet shield and email scanning. Tried on several compures but no luck. Anybody have any ideas?
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Hello msedc1997,
Please, check that Windows service "Base Filtering Engine" is running on affected machines.
The availability of this service is checking during Internet Shield and Email Scanning modules installation. If it is stopped, installation fails.
Best regards,
Vad
Hello msedc1997,
Diagnostic information from one of affected machines would help to find the reason.
Most likely version 10.60 is not compatible with fresh versions of Windows 10. It was tested only against early versions.
Best regards,
Vad
Is there a way to send a fsdiag.tar.gz?
Sure. You can send it to our support here.
Best regards,
Vad