Internet Explorer 11 Crashing On Systems With Client Security 13.10
Hi All / F-Secure,
We have, so far, over 200 reports of Internet Explorer 11 stopping working and crashing on our Windows 7 clients.
We think the number is far higher - but are still to be reported.
Is anyone one else having similar problems on IE on Windows 7?
A new fsamsi32.dll was distributed yesterday (28 March), and soon after that we started to get reports of customers having problems.
I am not very familiar with trying to debug problems, but a WinDBG seems to point to the F-Secure fsamsi32.dll on the Internet Explorer Crash Dump.
I have just placed a call with F-Secure - but not sure when they will start to look at it.
Thanks for that update.
I just got an update from F-Secure.
For a test on just one system, they got me me unregister the fsamsi32.dll & fsamsi364.dll files.
(We had identified the fsamsi32.dll file as being as the cause of the crashing in some crash dumps we got out of IE)
This action also seems to resolve the IE crashing issue.
This has been fed back to F-Secure.
They also said that are now working on this issue as a "major incident" so hopefully we might see a permanent fix being released soon?
(I do hope we see a global fix soon - I have a lot of customers who are very unhappy with me :<( )
Can we have an update on when you hope to release the fix for the “bad” Ultralight update of 28 March?
Currently I cannot get any response from Support about this “major incident”, and I feel a bit deserted by F-Secure at the moment.
I have a work around in place for customers who have connected to our domain, but I have hundreds of customers who are working standalone who will not get this internal fix, and will not be able use our corporate Internet Explorer browser.
They are relying on F-Secure to release a fix via their update channel
Does anyone else have a way into support and know any updates on this issue?