Connected device reported as « not connected »

As of 9th of March 12:45, all connected devices (except the one running the Sense app) appeared as « not connected » since 6th of March 15:41...

How can it be explained and solved (without resetting everything) as it is a very high security concern?


Accepted Answer

  • Unknown
    Accepted Answer

    Reboot the sense by unplugging it from power source.

    Then reboot the problematic device.

    Clear the sense apps cache.

    Reboot the phone.

    See if the issue still persist.



  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi FDU,


    Can we know what is the OS and the OS version of the device used? Also, what is the version of the Admin app used?


  • FDU
    FDU Posts: 57

    Rebooting Sense was finally enough and it was with iOS 11.3.

  • Jhoufek
    Jhoufek Posts: 10

    Well, the solution works, but in a week or so, it does the same thing. Is there a permanent fix ?

This discussion has been closed.