Support? Where is Support?
I am looking for telephone support. I have a serious false-positive issue that has left a client unable to accept donations for nearly 3 days now.
I am in Canada, it is 9:34AM local (eastern standard) time. 1-866-476-0216 is the listed phone number - it plays a recording that says the office is closed. Online chat; closed.
What gives? This is the worst day for this to be offline.
Steps taken so far:
- Excluded specific executables and folders from scanning. Pushed policy - seems to make no difference.
- Changed action from "auto disinfect" to "report only". Pushed policy. Seems to make no difference.
- Sometimes the 14 year old .EXE file gets caught in Quarantine. I can release it. It seems to get re-caught hours later - and no longer in quarantine.
ARGH!! I AM EXTREMELY FRUSTRATED. The Policy manager appears to be NOT DOING what it is configured to do. Support appears to be NON-EXISTENT! WHAT THE HECK, PEOPLE?! HALP!!