F-Secure KEY on macOS High Sierra v10.13.3 causes high spikes in ping

brunnsbe1brunnsbe1 Posts: 2
in F-Secure KEY

After having for a longer time problems with unreliable network connections I finally found the culprit, when I have F-Secure KEY running in the background it causes these bad ping spikes:

64 bytes from 192.168.100.1: icmp_seq=1699 ttl=64 time=2.483 ms
64 bytes from 192.168.100.1: icmp_seq=1700 ttl=64 time=2.386 ms
64 bytes from 192.168.100.1: icmp_seq=1701 ttl=64 time=2.384 ms
64 bytes from 192.168.100.1: icmp_seq=1702 ttl=64 time=1.875 ms
64 bytes from 192.168.100.1: icmp_seq=1703 ttl=64 time=2.276 ms
64 bytes from 192.168.100.1: icmp_seq=1704 ttl=64 time=2.410 ms
64 bytes from 192.168.100.1: icmp_seq=1705 ttl=64 time=462.535 ms
64 bytes from 192.168.100.1: icmp_seq=1706 ttl=64 time=13.687 ms
64 bytes from 192.168.100.1: icmp_seq=1707 ttl=64 time=476.615 ms
64 bytes from 192.168.100.1: icmp_seq=1708 ttl=64 time=205.282 ms
64 bytes from 192.168.100.1: icmp_seq=1709 ttl=64 time=296.315 ms
64 bytes from 192.168.100.1: icmp_seq=1710 ttl=64 time=564.264 ms
64 bytes from 192.168.100.1: icmp_seq=1711 ttl=64 time=294.248 ms
64 bytes from 192.168.100.1: icmp_seq=1712 ttl=64 time=23.138 ms
64 bytes from 192.168.100.1: icmp_seq=1713 ttl=64 time=2.616 ms
64 bytes from 192.168.100.1: icmp_seq=1714 ttl=64 time=2.381 ms
64 bytes from 192.168.100.1: icmp_seq=1715 ttl=64 time=1.695 ms
64 bytes from 192.168.100.1: icmp_seq=1716 ttl=64 time=2.431 ms

If I close f-Secure KEY the ping stays at around 2,5ms. Do notice that I'm pinging my router over WiFi.

 

Here are the details from my installed F-Secure KEY:

Version: 4.6.112
Beta: false
User ID: XXXXXX
Device ID: XXXXXX
Purchase date: XXXXXX
Verification date: XXXXXX
Remaining subscription (days): XXXXXX
Total subscription length: XXXXXX
Valid until: XXXXXX
Product: XXXXXX
Redeem: XXXXXX
Recovery created: XXXXXX
Password collection revision: XXXXXX
OS language: en-us
Selected language: en
System URL: https://avain.f-secure.com
IAPS URL: https://iaps.sp.f-secure.com
System: 5.0 (Macintosh; Intel Mac OS X) AppleWebKit/538.1 (KHTML, like Gecko) Pwmgr Safari/538.1
Operator: F-Secure
Number of tickets: XXXXXX
Entry count (total): XXXXXX
Entry count (visible): XXXXXX

Any idea why KEY affects the ping and what can be done to fix it? 

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Comments

  • LakshLaksh Posts: 4,439 Community Manager

    Hi brunnsbe1,

     

    I forwarded your post to our KEY team for their inputs. Our KEY team is preparing a new release which should reduce the CPU usage on MAC. The ETA for the release is this week.

     

    Ukko
    1Like
  • brunnsbe1brunnsbe1 Posts: 2

    I updated to version 4.8.110 but it didn't fix the problem. Smiley Sad

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