Connecting Sense to my netwoek


I have problems with setting up Sense against my 5GHz network, in fact it will not find it at all, despite the fact that my laptop is up and running on the 5GHz network without problem. 


Also after about 40 minuter the Sense loose conntact with my moblie and says: "SENSE router not reached" although my mobile has not move more than 3 meters from the routers, both SENSE and my WiFi.


I my mobile I have settning for WiFi to Keep the WiFi all the time. 


Please advice



Please advice if anyone have a suggesting


  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Ior,


    May I know what is the OS of your mobile device?

    If it is iOS, we already have posts here and here and the RND is indeed investigating this further.

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Ior,


    Quick update on your post from the product team: SENSE only supports 2.4 GHz wifi upstream.


  • Ior
    Ior Posts: 2

    Hi, I use  Android 8.0.0 platform.

This discussion has been closed.