The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing...

After installing F-secure Client Security 13.10 (Windows 7 x32) i couldn't start Client Security the error was (Picture 1.) . I had installed Microsoft Visual C++ 2005, 2008, 2010, 2012 (Picture 2.).

 

Capture.JPGPicture 1.2.JPGPicture 2.

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  • etomcatetomcat Posts: 1,318 Superuser

    Hello,

     

    > The problem was solved instaling Windows6.1-KB2999226-x86.msu from
    > https://www.microsoft.com/en-us/download/details.aspx?id=49077

     

    Shouldn't the pre-requisite check and if necessary, even the auto-download and auto-installation of that component be part of the F-Secure Client Security setup wizard?

     

    Best regards: Tamas Feher, Hungary.

  • DjoleDjole Posts: 3

    not solwed because i got new instalation error:0xc8000247

  • VadVad Posts: 1,051 F-Secure Employee

    Hello Djole,

     

    "The program can't start..." message appears, when the user attempts to open the Main GUI window of already successfully installed product.

    Please, provide more details (and a screenshot, if possible), when and where did you get this installation error.

     

    Best regards,

    Vad

  • DjoleDjole Posts: 3

    Dear Vad

    Thanks for the fast response. I got this problem when i install FSecure and try to start program. First i get fscuif.exe - System error...because api-ms-win-crt-runtime-l1-1-0.dll is missing… and then after trying to install Windows6.1-KB2999226-x86.msu I got Windows Update Standalone Installer massage Instaler encountered an error:0xc8000247.

    I have 64 bit Win 7

    I didnt succeed to insert screenshot in massage. 

    Thanks

    Djole

  • VadVad Posts: 1,051 F-Secure Employee

    Hello Djole,

     

    Please, try to install all missing Windows updates automatically. This should resolve your problem.

     

    Best regards,

    Vad

  • DjoleDjole Posts: 3

    Dear Vad

    Thanks for the help. I solve the problem by manually instaled (downloaded) missing file that is connected with api-ms-win-crt-runtime-l1-1-0.dll...how to say. Automaticaly Win update didnt solve the problem, but manually did.  

    Thanks again

    Djole

    Vad
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