Exploit.CVE-2017-0199.Gen related

Hi

We are using Policy Manager 12.31 to manage our clients and server class machines.After pushing definition update of 01 jan 18 in all our machines. we are witnessing that many MSoffice and other trusted documents are detected as malware named Exploit.CVE-2017-0199.Gen and these files are either Quarantined or Deleted by F-Secure. Hence, we are loosing our precious data.Pls provide the solution. 

Best Answer

  • BenBen Posts: 2,640
    Accepted Answer

     Hello Ravi12, 

     

    We are aware of  some false-positives regarding that detection and are currently investigating those. 

    In order to make sure that your detections are investigated, please submit a sample to our lab.

Answers

  • ravi12ravi12 Posts: 57

    sir , how do you confirm that it is false-positives,our office files are getting deleted,do needfull it's urgent.

  • BenBen Posts: 2,640

    Hello Ravi, 

     

    I couldn't find any lab submission with your community email address. 

    Could you send me the submission reference by Private message so I can check its status internally?

     

     

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