[Solved] Does not connect to internet, but passthrough ethernet works

JuhaU

From this article:

https://community.f-secure.com/t5/F-Secure-SENSE/How-to-set-up-F-Secure-SENSE/ta-p/96725

 

I get all the way to step 9b, but step 9c never finishes. After a while, there is a timeout and the SENSE app (Android) says that it cannot connect to internet. If I proceed anyway, the next step says it cannot configure SENSE.

 

The interesting part is that the passthrough connection still works. My setup is like this:

Phone socket

-> VDSL2+ modem

-> Ethernet 1 on the modem, which I used on my PC before connecting SENSE

-> SENSE blue WAN socket

-> SENSE ethernet 1

-> PC

 

On the PC, I can still use the internet with the above setup, and the WIFI connection to the modem works on a phone. But the SENSE App says that SENSE cannot connect to internet.

 

• Problem description
  
  • Above
• Steps to reproduce the problem
  • Follow the instructions give in the SENSE App
• SENSE App platform (iOs/Android)
  • Android
• Make and model of your router in front of SENSE
  • Zyxel VMG3326 (provided by operator)
• Type of your Internet connection (cable/DSL/4g) and your operator
  • VDSL2+ (100M / 10M) from Elisa
• Connection you have configured for SENSE (wifi/cable)
  • Cable

 

Update:

After resetting the box and doing the same steps again, it worked.