Policy Manager 13.00 fails to distribute definition updates to clients

Products affected:

Policy Manager 13.00



After upgrading previous versions of Policy Manager to version 13.00, managed clients with end-point security product (e.g. Client Security) may not be getting definition updates from Policy Manager 13.00.


Visible effects:

The definition updates are not up-to-date on the managed clients.


  1. Stop these Policy Manager services:
    • F-Secure Policy Manager Server
    • F-Secure Policy Manager Update Server
  2. Start both the services again.



Fixed in Policy Manager 13.01 (Release notes)

Internal reference:

Accepted Answer