SENSE realtime scan does not start on macOS 10.13
I've installed the SENSE client (version 17.0 build 16137) on my Mac (macOS 10.13). Unfortunately the realtime scan does not start.
I found the following lines in my syslog. I hope it helps.
Oct 27 11:24:56 iMac-xxxxxx com.apple.xpc.launchd (com.f-secure.fsavd): Service exited with abnormal code: 1
Oct 27 11:24:56 iMac-xxxxxx com.apple.xpc.launchd (com.f-secure.fsavd): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Oct 27 11:25:01 iMac-xxxxxx F-Secure Mac Protection: assertion failed: 17A405: libxpc.dylib + 71201 [E7C5DB12-6D0E-3D1E-A743-F750DF112F5F]: 0x89
What version of sense firmware you have currently?
Is it the latest one 2017-10-23_01?
If not, reboot sense by unplugging it and wait for update.
Then use uninstall tool for mac from here: https://www.f-secure.com/en/web/home_global/support-tools
Then go to http://sense.router or http://192.168.71.1
Download mac installer.
Test if the problem still persist.1 1Like
Ukko Posts: 3,402 Superuser
Sorry for my reply.
Just as 'connect' situations between each other:
There was such topic for Home Solutions (F-Secure SAFE for Mac):
Where description (and maybe your one description) sounds as known trouble for Business-solutions (Computer Security). And where available such Knowledgebase-article (which was not useful for home user.. based on feedback):