SENSE realtime scan does not start on macOS 10.13

Marko7

Hi,

 

I've installed the SENSE client (version 17.0 build 16137) on my Mac (macOS 10.13). Unfortunately the realtime scan does not start.

 

I found the following lines in my syslog. I hope it helps.

 

Oct 27 11:24:56 iMac-xxxxxx com.apple.xpc.launchd[1] (com.f-secure.fsavd[747]): Service exited with abnormal code: 1
Oct 27 11:24:56 iMac-xxxxxx com.apple.xpc.launchd[1] (com.f-secure.fsavd): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Oct 27 11:25:01 iMac-xxxxxx F-Secure Mac Protection[602]: assertion failed: 17A405: libxpc.dylib + 71201 [E7C5DB12-6D0E-3D1E-A743-F750DF112F5F]: 0x89

 

Regards,

 

Marko

Unknown

What version of sense firmware you have currently?

Is it the latest one 2017-10-23_01?

If not, reboot sense by unplugging it and wait for update.

Then use uninstall tool for mac from here: https://www.f-secure.com/en/web/home_global/support-tools

Reboot mac.

Then go to http://sense.router or http://192.168.71.1

Download mac installer.

Run it.

Reboot.

Test if the problem still persist.

Ukko

Hello,

 

Sorry for my reply.

 

Just as 'connect' situations between each other:

 

There was such topic for Home Solutions (F-Secure SAFE for Mac):

https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Safe-on-Mac-High-Sierra/td-p/100620

 

Where description (and maybe your one description) sounds as known trouble for Business-solutions (Computer Security). And where available such Knowledgebase-article (which was not useful for home user.. based on feedback):

 

https://community.f-secure.com/t5/Business/Issue-with-real-time-scanning/ta-p/100546

 

Thanks!

Marko7

Hi Ukko,

 

Authorizing the F-Secure realtime scanner through system preferences did the trick.

 

Thanks for the tip!!!!