Sense updates itself but doesn't start properly

Hi,
I've been enjoying Sense for a few months now and it seems to work really well. Only downside is that when a firmware update arrives, Sense gets the update but hangs after that. I need to pull the plug and restart the device to get it working again.
The update has gone thru as can be seen by firmware version number. Is there anything I can do to fix this?
Comments
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If this keeps happening all the time on every single update, it sounds like the device keeps getting stuck in bootloader, which is a component we cannot safely update over the air. As we don't generally have this kind of problems, it is likely also hardware-related.
I recommend getting in touch with support for a replacement, we would also like to have your device back for inspection.
Apologies for your trouble.
Best Regards:
Simo / SENSE QA Lead