Remove F-Secure key

Hey!
How do I remove the F-Secure Key complete from my Imac mini. I have read the topic on Faq:s but i dosen't work for me. I tried to write the the same commandoline as in the topic but it just says that it dosen't excist. I have to find and remove the file where F-Secure Key saves the passwords. It's the only way for me to get it to work. Now it won't sync with my other devices and it shows I have 144 password though I have only 28 and I can't remove them.
Thanks
Rikard
Comments
-
@Ritchi
First I had to recognize, that I never used Apples products. But I know unix and windows and I have used command prompt.
So, I try to help in this case.
I read the same How-to-note.
- remove application
- remove local storage< containing logs and passwords
- I don't know your mac, but if there in command prompt works such win-commands as:
dir > listing files and folders
cd.. > backwords
cd foldername > forwards
- find the right folder by this way?
- find the files
- rm means remove, be careful with *
- in the How-to-note: applications/F-Secure, there ought to be key.app.
But local storage in library/application support/F-Secure folder
Näsäviisas1 1Like -
Hello,
Sorry for my reply.
So, you did use next article:
https://community.f-secure.com/t5/F-Secure-KEY/How-can-I-remove-F-Secure-KEY/ta-p/81248
And tried next commands under Terminal (?):
rm -r "/Applications/F-Secure key.app"
and for localstorage:
rm -r "~/Library/Application Support/F-Secure/Pwmgr
But does it possible with Mac --> re-check 'folders' under filesystem?! and does both of commands with such output ("Doesn't exist")?
Maybe it should be "F-Secure KEY.app" under first remove-command (where currently "F-Secure key.app").
Not sure about Mac-design, but sounds as strange situation. Because you did remove localstorage (all passwords and probably 'premium'-subscription from device), but your experience about passwords under list anyway?!
Does Mac-platform do support something as reinstallation? If yes -> maybe possible to try do it with latest F-Secure Key installer.
If previous suggestion-reply (or some of next suggestions) will be not helpful -> maybe possible to try direct F-Secure Support Channels (chat/phone):
https://www.f-secure.com/en/web/home_global/contact-supportBecause "F-Secure KEY" is listed under 'options' (at least, because there multiple troubles: uninstallation; sync-device; stuck with passwords under UI).
Thanks!
1 1Like -
@Ritchi wrote:I tried those but problem is to get the password file deleted. The program I can delete but it dosen’t help. When I install it again it find the old password file and same problem appears again. With all the password I haven’t saved and can’t delete.
Hello,
So, if not possible to remove/delete localstorage from Pwmgr folder...
Can be an option to contact direct F-Secure Support Channels (chat as example, when chat is available):
https://www.f-secure.com/en/web/home_global/contact-support
Because it will be useful:
--> Support Agents with abilities to provide certified remote help (if required);
--> Support Agents shoudl to re-check 'actual'-status of Knowledgebase article and instructions.
Thanks!
0 Like -
I can’t find the file. Have used Ios for just a few months. Now how to delete the program but dosen’t now where I can find the files. Because you dosen’t have My computer as in Windows where you can see all files. In Win it solved my problem when I deleted the file and installed the program after that,
0 Like -
@Ritchi wrote:I can’t find the file. Have used Ios for just a few months. Now how to delete the program but dosen’t now where I can find the files. Because you dosen’t have My computer as in Windows where you can see all files. In Win it solved my problem when I deleted the file and installed the program after that,
Yes.. and I able to think that this is main reason for "Terminal"-design under Knowledgebase article.
I did small search with Google about "Library/Application Support" (how to get it on Mac).
Some of resources:
https://discussions.apple.com/thread/3927188?tstart=0
https://forums.adobe.com/thread/494812
Does it possible to locate/find this folder and "F-Secure/Pwmgr" there? If yes -> it should be folder with localstorage-file. If not -> so knowledgebase article is not actual already.
Thanks!
1 1Like -
I made Google search:
How to use Mac- command prompt.
And I was so happy, that there are Unix-commands.
I like Unix-operating system. 😊
Some points I found in internet:
- application (Key) is no longer running, when using command prompt
- logging in to Terminal > command prompt
- ls command listing files and folders
- rm " removes file
- cd .. backwards, cd folder name
- if you have used Unix, this is familiar
I hope, that you are able to get on!
Näsäviisas
0 Like