Sense wont connect to I pad

KaunisJorma
KaunisJorma Posts: 5 Observer
in F-Secure Sense

Hi

done all there is to do, installed app few times. Set it to factory settings, let it be after that an hour or so for updates, but no help.

has anyone ideas why?

 

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Comments

  • Unknown
    Unknown

    Do you have the latest ios installed? And your ipad is not ipad2?

    Also you can only set up the app with one device/ios device and you don't need it for other ios devices than the one.

    Andy-P
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  • KaunisJorma
    KaunisJorma Posts: 5 Observer

    Hi

     

    its iPad  2 to with ios 10 ? Waiting for the latest ios 11, should it help ?

     

     

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  • Unknown
    Unknown

    Ipad 2 is not supported.

    Andy-P
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  • FS_Simo
    FS_Simo Posts: 256 Former F-Secure Employee

    Hi,

     

    The Legacy iPad 2 is not supported as it doesn't have Bluetooth LE, but the app should tell you so when you try running setup with it. Anything newer than that SHOULD work.

     

    Can you please verify the iPad model (it's visible in the back of the device in a small print)?

     

    We test with iPads all the time. If it's not infact iPad2 but something newer perhaps there's some setting involved which causes the problem, let's try to identify it.

     

    Best Regards:

    Simo / SENSE QA Lead

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