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30 day trial expiration overwrited 1 year license?
Hi, I bought 1 year / 3 device license and activated it on 3 computers. two which previously had a 30 day trial and one that didn't. Even though the computers were registered with 365 days license they expired after 30 days (I assume overwriting license expiration date with the trial) the only computer that didn't have a…
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Purchased subscription for Freedome but code does not work.
Some time ago I used the 30 day trial subscription for Freedome. I now purchased a 12 month subscription and went to the Subscription tab, clicked Have a code? and entered the code I had received. I then get an error message saying "Could not verify your code. Please try again later." I have a Mac and this is the only…
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Factory reset a iOS device and require to release a used license
Please could you assist me in re-activating my Freedome for iOS 10.1.1. I had to perform a factory reset on my previous iOS version. Receive the message "You have reached the maximum number of installations with your subscription."
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Stopped working
Hi, around 2 months ago f-secure FREEDOME VPN stopped working on my daughter's kindly, around 2-3 weeks ago also on my kindle. I found an e-mail informing in October that my abonnement is about to expire. So I bought a new abonnement for 5 devices. However, I cannot enter the new code as on all devices I am informed that…
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Freedome and Flash Player for Windows10
Hi, since I downloaded the latest version of Adobe Flash Player for Windows 10 I have no access to the internet using Freedome. After having deleted Flash Player everything works again. Is there someone who has an idea how one can fix that problem? Thank you!
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Does F-Secure slows down STEAM downloads?
When I have Freedome enabled STEAM only will download my games with about 74 to 100 kbits/sec. Also visiting websites while Steam is running with Freedome enabled is extremely slowed down. I used another VPN Software and there STEAM works fine - so I guess it is not Steam that is slowing sown network traffic using a VPN…
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5 devices
Hi, if I buy 5 devices, 1 year, would it be possible to install Freedome on 5 different iPad that all have different Apple ID? Also, could I easy transfere one user account from one iPad to another within thai 1 year, if I buy a new iPad? kenguru
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My subscription code dosent work
Hi, I have payed for freedome and got my code in the mail. I go to the subscription as it was described in the mail, and out in my code. But nothing happens. Also tryed to log in thru the program but that didnt work either. so what do i do?
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Paket-Installer
I got Freedom installed also on my adroid cell phone. Now I got the warning that a paket-installer is very risky. But I'm also told that it is a part of the android system. it's called riskware:Android/Fakeangry.6dfe5555f4!online A uninstallation is not possible. How should I go around with that problem?
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Subscription has expired on mobile device - butI have paid for an annual subscription
I bought a multi-platform Freedome subscription a few weeks back. On my Mac the software works fine and according to the "Subscription" tab it is active until Oct 2017. However, on my iPhone, the subscription has suddenly expired. Message: "EXPIRED Your subscription has expired. To renew your subscription, please contact…
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Freedome subscription reset
Hello, I have switched my andriod annaul subscription to a key subscription, and since my phones broke down and replaced with new one, I wonder if I can tansfer my previous key to the newone, as I think most of my keys are being used. If yes, please advise for the procedures, many thanks! KF
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How to "lock" into an older version of Freedome
I ran into "OpenGL 2.0 missing" error that prevented starting Freedome in an older laptop, where there isn't OpenGL 2.0 support available (in Win10?) for the graphics card. Running an older version of Freedome (1.0.1842.0) solved the case. I've found no obvious differences in functionality between this older version and a…
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Freedome (1.73413.0) not starting on Win 10; no issues with the same version on Win 7
Hi everbody, My Freedome does not start on Win 10 (clicking on the taskbar icon brings up the program but there is no response whatsoever when I click on the big circle to start protection; separately, clicking on the desktop shortcut results in absolutely nothing). Resinstalling brings everything back to normal (both the…
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Mac OS Freedome, what traffic is through the VPN tunnel?
Hello, I'm new to Freedome, need to admit. I installed Mac OS client to the latest Sierra OS release. I opened my Tidal and Airfoil clients for streaming. Airfoil can still find stereos from my WiFi 10.x.x.x network and streams the music, even if Freedome client is ON. This brings a question to me head that what traffic…
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email service issues through German VPN location
For the last days, I'm having issues communicating with my mail-accounts (3 physically different server locations in Germany: GMX, 1&1 and one public university), both rending and receiving, if freedome is connected to Falkenstein/Germany. If I disconnect or even if I simply change the location, e.g. to Copenhagen, the…
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Renewal on PC: do you receive a new code?
Hi! when I renew my subscription (5 devices) do I get a new code that must be entered on all devices? Or is the subscription extended without needing to input a new code? I am asking because I don't want one of the device owners to get a free ride (no longer friends hehe). Cheers, M
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Freedome & Hotel WiFi sign-in
Hello, I want to secure my email/calendar access from hotels, while traveling abroad. Sometimes travelling in countries, where privacy is not a value. Just want to create a connection outside of a particular country back e.g to Finland. I’m using a MacBook. My question is related to the case, when I log into the hotel WiFi…
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subscription renewal 1 year
Hello, I need to renew my subscription and I see I'm going BENEFIT 3 months aditional for freedom of the anniversary on mac but when I click on the link nothing happens!!! Then how I must do to qualify for this promotion? Thank you Dom
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Fatal Error
Hello! I updated my Freedome and it started complaining about a fatal error. I contacted support and I was adviced to unistall my Freedome and try installing it again. The problem now is that when I try logging in with my subscription code it won't accept it. The computer is still the same one I downloaded the program to…
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not working
FREEDOME HAS STOPPED WORKING AND WILL NOT REBOOT SO CAN I HAVE A REFUND AS UNINSTALLED SOFTWARE AS IT IS RUBBISH AND NEEDS LOOKING INTO
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proxy un block
You seem to be using a proxy or unblocker" Rip Netflix makes it impossible to stream outside my own region. What to do? Bjorn
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Installation on hp elitebook 2530 win 7 home premium
When I install it and start i t the first time I get theScreen with the big cirkel on or off. It is on off but when I press nothing happens. I gor a symbol in the activity field, and when I press this one I get a small white rectangel up left on the monitor.If I restart the program I only get the symbol in the activity…
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Licence Check(Freedome),old my.f-secure.com user
How do i check(From Gui) which type of subscription i have and how many installation i have left(if any) and what are the devices they have been applied to?
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Entered new job, received new devices and faced maximum number of installations
I recently moved to work for another employer and therefore received a new computer, new iPhone and also bought an iPad. I can't activate Freedome on the new devices since I've reached maximum number of installations. I've bought Freedome for 5 devices. I have installed Freedome roughly on 6-7 different devices, but don't…
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Subscription not working on my other android device
I've just purchased the 1-month fixed term subscription from Google Play on my phone and it works from my phone. However, when I start the app on my other android tablet, it tells me "upgrade to full protection". When I then go to the subscription page and tap on the 1-month fixed term subscription, I get the message…
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Mac OS - Block internet access when VPN not connected
Hi, Does anyone know if it's possible to block internet access totally when the VPN is not enabled on Mac OS? The issue is that, if the mac goes to sleep, you log back on, the VPN has disconnected and takes a while to connect. Sometimes you can forget and start browsing outside the VPN. I wanted a way to restrict access so…
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Impossible to connect Freedome
Hello, I just bought a 1 year subscription to Freedome. It'w working on my Iphone and my Ipad, but when I try on my Mac it's connecting, and after 30 sec trying to connect it just tells my that it's not working anymore. What should I do ? Thank you
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Help page Feedback not working
Hello E-mail feedback on help page is not working by trying I get the following message Sending email failed Could not perform this operation because the default mail client is not properly installed I'm using Thunderbird and it is working fine with and without Freedome
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Activate license on a new phone
I have a Freedom license which is activated on 3 deviced (Iphone 5, Ipad, Laptop Win 10). I recently changed my Iphone 5 to Iphone 6s. How can I transfer the license from my old phone to my new one?
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New phone
Hi, I have a Freedome license for 3 devices, and have it installed on Android phone + 2 x PC's. I have a new Android smartphone. Old one has been wiped. Installing Freedome on new phone I was given an option to transfer a licecse, which I accepted. It seems to have used a licese from one of my PC's, so I'm no unprotected!…
